Unable to create an ExpressKeys account

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If you are experiencing issues when creating an account while setting up ExpressKeys, follow the troubleshooting advice below.

If you cannot use an email address

If you cannot add an email address when creating an account, it may be because you already have a previous account that is tied to that email address. For example, you may have used that email for a previous purchase on our website. Using it again for an in-app purchase through the App Store or Google Play Store can lead to account creation issues.

If you already have an ExpressVPN Advanced or Express Pro subscription, ExpressKeys is included with your plan. You do not need to purchase a standalone subscription or create another account; you can simply log in using your existing ExpressVPN account.

Otherwise, try using a different email address to resolve the issue. If the issue persists, contact the ExpressVPN Support Team for assistance.

If you cannot verify an email address

If you successfully entered an email address but can’t verify it because you’re not receiving the six-digit verification code, try the following steps and check if the issue is resolved after each step:

• In your email dashboard, check your spam or junk folder for the verification code email.
• Request a new verification code. Note that the verification code expires after 10 minutes, so you’ll need to request a new one if the previous code you requested has expired.
• Check your email on a different device to rule out device-related issues.
• Use a different email service to rule out email-related issues.

For more detailed instructions on the steps above, refer to this guide.

If the problem persists, contact the ExpressVPN Support Team for assistance.

If you are using the ExpressKeys browser extension

If you are unable to create an ExpressKeys account on the ExpressKeys Chrome or Firefox extensions, follow these steps and check if the issue is resolved after each step:

• Verify that your device is connected to the internet.
• If you are connected to a network where internet access may be restricted (for example, a public Wi-Fi or office network), connect to a VPN.
• On a web browser, visit chrome://extensions on Chrome or about:addons on Firefox. Disable and enable the ExpressKeys extension.
• On the same page, remove the extension entirely, then reinstall it.

If you are using the ExpressKeys Android or iOS app

If you are unable to create an ExpressKeys account on the ExpressKeys app for Android or iOS, follow these steps and check if the issue is resolved after each step:

• Verify that your device is connected to the internet.
• If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi or office network), connect to a VPN.
• Download and install the latest version of the ExpressKeys app for Android or iOS.
• Uninstall and reinstall the ExpressKeys app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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