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If you are unable to unlock ExpressKeys because you cannot remember your vault password, follow these steps to reset your vault password. Resetting your vault password requires your recovery code.

  1. Open the ExpressKeys app or the browser extension.
  2. On the unlock screen, select Forgot vault password?
  3. Select Use Recovery Code.
  4. Follow the instructions.

Need help? Contact our Support Team for immediate assistance.

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