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Caller Identification is currently only available for users in the U.S. with an active Express Pro subscription.

Caller Identification is a feature in ExpressVPN’s Identity Defender suite that helps protect you from spam and scam calls. On iOS, it can identify suspicious callers and warn you before you answer. On Android, you can choose whether to receive a warning, silence all spam calls, or block them entirely.

Note: This feature covers calls that come in over your mobile network. It does not currently cover VoIP calls via services such as WhatsApp, Signal, or Telegram.

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How to get Caller Identification

Caller Identification is available to Express Pro subscribers in the U.S. It’s part of the Identity Defender service and is available on Android and iOS.

To sign up for and use Caller Identification:

  1. Go to the ExpressVPN order page and choose Express Pro.
  2. Select Get Express Pro to proceed.
  3. Complete your order by entering your email address and payment details. You’ll now have access to Identity Defender and the Caller Identification feature as part of your ExpressVPN subscription.
  4. Download and install the Identity Defender app on your Android or iOS device.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to set up Caller Identification

Android

Note: You must set Identity Defender as your default caller ID and spam app for Caller Identification to work. Until you enable this setting, Identity Defender cannot screen calls before your phone rings. You’ll be prompted to enable it using the process below.
  1. Open the Identity Defender app on your Android.
  2. Tap Caller ID from the home screen dashboard.
    Identity Defender home screen with Caller ID showing as off and highlighted.
  3. Tap Turn on.Caller Identification setup screen with the Turn On button highlighted.
  4. Tap Set as Caller ID App.Caller Identification setup screen with the Set as Caller ID App button highlighted.
  5. Select the checkbox next to Identity Defender, then tap Set as default.Caller Identification setup screen with the Allow Call Management button highlighted.
  6. Tap Allow Call Management.Caller Identification setup screen with the Allow Call Management button highlighted.
  7. On the permission pop-up, tap Allow to let Identity Defender screen and manage incoming calls.Android permission pop-up with the Allow button highlighted for managing incoming calls.
  8. Choose whether you want Identity Defender to access your contacts. This helps prevent calls from people you know from being flagged as spam or scams:
    • Tap Allow Contacts to enable this option. On the next permission pop-up, tap Allow.
    • Tap Maybe Later to continue without allowing access to your contacts. On the next pop-up, tap Skip For Now.Caller Identification setup screen with the Allow Contacts and Maybe Later options highlighted.
  9. Tap Done to finish setup.Caller Identification setup confirmation screen with the Done button highlighted.

iOS

Note: You must allow Identity Defender to identify calls and look up up-to-date caller information through the built-in call identification system on your iOS device. You’ll be prompted to grant it using the process below.
  1. Open the Identity Defender app on your iOS.
  2. Select the Caller ID widget from your home screen.The Caller ID widget in the Identity Defender app for iOS highlighted on the home screen.
  3. Select Turn On Caller ID to confirm.The Caller Identification confirmation screen explaining the feature in the Identity Defender app for iOS.
  4. Tap Go to Settings.Identity Defender's Caller Identification setup screen explaining why call identification permissions are required in iOS settings, with a "Go to Settings" button at the bottom.
  5. Toggle the switch next to Identity Defender under Call Identification and Live Caller ID Lookup.The "Call Blocking & Identification" setting in iOS, showing Call Identification and Live Caller ID Lookup enabled for the Identity Defender app.

That’s it! Caller Identification is now enabled for your iOS device.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to manage Caller Identification settings

Android

On Android, you can turn call protection on or off, change your protection level, and review blocked numbers in the Identity Defender app.

  1. In Identity Defender, tap Caller ID.Identity Defender home screen with Caller ID highlighted.
  2. You will see the following settings and information:
    • Call Protection: Turn call protection on or off. This section also shows the number of calls screened and spam warnings in the last 7 days.Caller Identification settings with the Call Protection toggle and recent call activity highlighted.
    • Protection level: Choose what happens when a call looks suspicious:
      • Warn me about spam and scams: Every call still rings. Identity Defender labels suspicious calls so you can decide whether to answer.
      • Block reported spam and scams: Silences calls known as spam or scams. Other calls still ring and are labeled when suspicious.
      • Block all suspected spam and scams: Blocks all calls that Identity Defender identifies as potential spam or scams, including those that have not been widely reported. This means it may occasionally block a call you wanted to receive.Caller Identification settings with the protection level options highlighted.
    • Blocked Numbers: Shows the number of numbers you have blocked from the incoming-call screen. Tap this option to view your list of blocked numbers.Caller Identification settings with the Blocked Numbers section highlighted.
      • To unblock a number: Tap Unblock next to the number you want to allow calls from in future, then Unblock again.Blocked Numbers screen with the Unblock buttons highlighted.

iOS

In your Caller Identification settings on iOS, you can turn call protection on and off. To access Caller Identification settings:

  1. Tap the Caller ID widget on the home screen in the Identity Defender app.The home screen in the Identity Defender app for iOS, with a highlighted Caller ID widget.
  2. Here, you will be able to see whether Caller Identification is active. To turn it on or off, tap the Go to Settings button and enable or disable the Identity Defender app in settings.The Caller Identification tab in the Identity Defender app for iOS, showing a "Go to Settings" button.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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