Autofill does not work properly

Refer to the relevant section corresponding to your issue.

Autofill does not work on specific websites

If autofill does not work on specific websites, check that the URL of the website you are visiting matches the one entered in the password manager:

• It should not matter whether “https://” or “http://” appear or are missing in the URL.
• Logins saved for www.example.com should still be suggested by the password manager on www.example.com/test, or vice-versa.

If the issue persists, contact our Support Team to report the bug.

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Autofill does not work on any website

ExpressKeys browser extension

If autofill does not work on any website, follow these steps in this order and check if the issue is resolved after each step:

Chrome

1. Visit chrome://extensions and disable any other password manager extensions.
2. Check that Chrome’s built-in password manager is disabled. To do this:
   1. Click  at the top-right of your Chrome browser.
   2. Click Settings.
   3. Click Autofill in the left-hand menu.
   4. Click Passwords.
   5. Toggle Offer to save passwords off.
   6. Toggle Auto sign-in off.
3. Visit chrome://extensions and disable any extensions that can modify web pages (e.g., ad blockers) as they may conflict with the password manager extension.

Firefox

1. Enter about:addons in the Firefox address bar and disable any other password manager extensions.
2. Disable Firefox’s built-in password saving and autofill:
   1. Click the menu button (three horizontal lines) in the top right.
   2. Select Settings.
   3. Select Passwords and autofill.
   4. Uncheck Ask to save passwords.
3. Return to about:addons, then disable extensions that can modify webpages, such as ad blockers, as they may conflict with ExpressKeys.

If the issue persists, contact our Support Team to report the bug.

ExpressKeys for Android

If autofill does not work on any website, you may not have enabled Android’s autofill service. Follow these steps to enable it and resolve the issue:

1. Open the ExpressKeys app.
2. Tap .
3. Tap AutoFill.
4. Tap Open AutoFill Service.
5. Follow the instructions.

If the issue persists, contact our Support Team to report the bug.

ExpressKeys for iOS

If autofill does not work on any website, you may not have enabled iOS’s autofill. Follow these steps to enable it and resolve the issue:

1. Open the Settings app.
2. Tap General, then Autofill & Passwords.
3. Tap AutoFill Passwords.
4. Tap ExpressKeys to enable it.
5. Tap Passwords to disable it.

If the issue persists, contact our Support Team to report the bug.

Need help? Contact our Support Team for immediate assistance.

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