How to change your anonymous analytics sharing setting in the app

ExpressVPN improves its apps and services through anonymous analytics that users agree to share. This includes crash reports, connection failures, and speed test data. You can decide whether to share anonymous diagnostics when setting up the ExpressVPN app for the first time. You can adjust your preference in your app settings at any time.

Windows

1. Click Help.
2. Click App details.
3. Toggle Help improve ExpressVPN off.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Mac

1. Click Help.
2. Scroll down to Diagnostic Tools.
3. Toggle Share event diagnostics on or off.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Android

1. Tap Profile > Privacy Preferences.
2. Toggle Analytics on or off.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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iOS

1. Tap Profile > Privacy Preferences.
2. Toggle Analytics on or off.
3. Tap Confirm Selection to confirm the changes.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Linux

GUI app

1. Click Help.
2. Scroll down to Diagnostic Tools.
3. Toggle Share event diagnostics on or off.

CLI

1. To see whether you have enabled sharing analytics with ExpressVPN, enter:
   expressvpn preferences
   If send_diagnostics is true, you have enabled sharing analytics. If send_diagnostics is false, you have disabled sharing analytics.
2. To enable it, run: expressvpn preferences set send_diagnostics true To disable it, run: expressvpn preferences set send_diagnostics false

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Routers

1. Sign in to your router running ExpressVPN.
2. Select VPN Options > VPN Preferences.
3. Toggle Help improve ExpressVPN on or off.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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