If the screen of your Android device stops working while you are setting up the ExpressVPN app, it is likely because an app with Display over other apps permission is active on your device.
Some Android versions block touch events on permission dialogs, such as the one Android displays asking you to approve the VPN connection. when any app with permission to display over other apps is running.
Common apps that use this permission include screen filters, blue light filters, floating chat bubbles, and floating utility apps.
To resolve this.
- Go to Settings.
- Tap Apps.
- Look for Special app access > Display over other apps and disable any active app.
Then continue to set up ExpressVPN on your Android
If the issue persists, contact the ExpressVPN Support Team for immediate assistance.